BIG4 Sydney Lakeside Holiday Park

Life Explorer 2 months ago

We stayed in the riverfront cabins for two weeks - great views and beautiful location. Cabins are well equipped with BBQ, cooking accessories, plates, etc. Basic cleaning stuff supplied (cloths, mop, etc.). Staff were polite. Grounds and landscaping are very well kept. Car parking easy and visitor parking is also very close. The cabins are only serviced once per week - which is not suitable as you need towels changed at least every 3-4 days, plus floors need to be cleaned, etc. Some minor maintenance issues (windows and door rails dirty, so you cannot slide them open/closed smoothly - the screen door kept coming off the rails). The park washing machines had issues as well. Overall, it is a very nice place in a great location - just need to pay more attention to preventative maintenance. Highly recommend the riverfront cabins!

Zac FFF 4 months ago

While most aspects of our stay were acceptable, we are extremely dissatisfied and concerned about a serious safety incident that occurred during our visit. A group of young individuals, clearly not registered guests, entered the campsite on electric bikes at high speed. They recklessly rode through the area, attempted to throw objects at us, verbally abused us, and even tried to physically attack one of our friends. This behavior is dangerous, aggressive, and completely unacceptable. It is evident that there is a major failure in site management and security. Unauthorized individuals are able to enter the campsite freely, putting paying guests at risk. This is particularly alarming given that many families staying here have young children aged 3–10. Incidents like this create a highly unsafe environment and are simply intolerable. We paid for a safe and enjoyable holiday experience. Instead, our stay was disrupted and put at risk by individuals who should never have had access to the premises in the first place. We expect immediate and concrete action to be taken, including stricter access control, increased security presence, and measures to prevent unauthorized entry. If th

Kristine R 6 months ago

We went with our campervan for just 1 night. The office was very disorganised, sent us to 2 different sites that were already occupied. We ended up next to very, very noisy kids and chainsmokers on the other side. Both sets didn’t care about the quiet after 10pm rule or much else. The whole site was very litter heavy with plastic wrappers and crisps packages flying in the breeze. (Not good for all the wildlife!) A lot of the bbq hot plates were out of service as were some of the hobs. The amenities were ok, quite new in fact. The staff interactions we had were friendly, but this was the most expensive site by far we used, and it also was the worst by far. We would not go back!