Dymocks Lane Cove

Ajax van der Schyff 7 months ago

I found the book i wanted. The staff were helpful too! Not a huge selection, but its great for a small store.

Danni Harnett 8 months ago

They wonder why everyone now just buys books on Amazon. They have very little stock, avoid a lot of long term successful books in favour of books from one side of politics and don't even keep the kids book favs. All served with poor, clueless service. Not going to bother to support "buy local" again.

Scott Sedgwick 9 months ago

Rude, illegal customer service. Went to the counter with a book, with a sticker price of $35, on the book. Correct sticker, it had the name of the book on it. Counter guy scans it, and say it costs $39.95. We disagree. He says that's the price. We try to explain that consumer law says otherwise. He says he will sell it for the sticker price, but we void our consumer rights. We tried to explain that was illegal under consumer law too - he was not interested, and rude throughout. We didn't purchase the book, and will never go back.

Emily Leishman Edited a year ago

Today I experienced one of the worst customer service interactions I’ve had in a long time! Lane cove Store. I walked in after the person behind the desk came back from lunch. I knew what I was after so I just asked. The man without hesitation just said they didn’t have it without even checking or offering to order it. Therefore, I questioned it; prompting him to look it up. He shrugged his shoulders like he couldn’t be bothered and again without hesitation… he spoke to me so aggressively and pointed at the door telling me ‘to get out!’ as if I was an animal. Telling me also he shouldn’t be spoken to like that. I am still quite disgusted by the exchange and quite honestly don’t think I’ll shop there, Never have shopped there. This has left me shook and if I were operating above him I would have fired him. I’m a believer of energies and this was a bad one. I actually feared for my wellbeing at that moment. I truely believe he just wanted to be on his phone and not actually serve customers. Zero professionalism! I’m also not someone to leave google reviews. Rarely do I comment. This made a bad impression. Response to the owner after a reply. I do not wish to go back. You mention

Peter Bailey 2 years ago

Absolutely worst interaction ever. Refused to exchange, the book was brand new and was able to confirm the purchase with my Dymocks membership. Honestly we will not ever purchase from Dymocks again, your can't be 35% more expensive and offer this low level of customer service Absolutely appalling As a follow up to the reply, we were able to establish proof of purchase, including via membership records, however the retail assistant only advise was "take it back to Adelaide" Gee, thanks for the help