Europcar Sydney Darling Harbour

John S 4 months ago

The pick-up location was very convenient for us. Unfortunately this office is not manned all the time. I was awarded an upgrade but the staff member warned that the vehicle was not clean. We took the car - Hyundai Kona which was great . Very comfortable.

Pat Loewen 6 months ago

Arrived at 8:55 for a 9 am booking. No one there. No answer on the phone. Another couple there waiting for their 10 am booking got in touch with some one to come. Finally arrived after another 20 minute wait. Took the 10 o'clock appointment before us. They took 1/2hour to process. Finally our turn. The first couple got an upgrade for their inconvenience so we expected the same level of consideration only to be told there were no more upgrade vehicles available. He said he would have to go to another location and return with the car himself. Since we were already close to 11 we accepted the vehicle. Quite disappointed in the vehicle provided. Second bad experience with this company on this trip. We do not endorse the use of this company at all.

steve townsend 6 months ago

This occurred on Friday, 13 February at 8:15 pm at Europcar Sydney Domestic Airport. The signage at the terminal is extremely inadequate. We missed it and walked nearly 800 metres to what we believed was the correct car park location, only to be told we needed to return to the terminal counter first to complete paperwork. When we raised the issue of poor signage with the car park staff member (young woman with long hair), we received no apology. Instead, we were told that only a few people out of every 1,000 customers make this mistake. Then, within five minutes, an elderly couple arrived with luggage and were told they had made the same error. That makes two customers out of 1,000 customers within five minutes alone. The booster seat provided was extremely flimsy and unstable. We regularly rent vehicles and had used Avis just two weeks prior without any issues. Only with Europcar have we received such a poor quality booster seat. When we raised safety concerns, we were given no apology. We were told we should have ordered a baby seat instead and that nothing could be done. The staff member (young man with curly hair) was dismissive and unhelpful. Throughout the trip, our chil

Konstantin Ivanov 8 months ago

Horrible service - don’t use these scammers! I have used the company in Europe and although cars were not top quality service was ok. In Sydney it was dramatic! Firstly we booked the car through booking.com We went to pick the car and couldn’t find anything for 30 min. No one was picking any of the phones. R that, although the car was fully paid, with pick up from the city and return at the airport - they requested 120 AUD for return a different location. On booking it says that this is chargeable only if we haven’t specifically mentioned upfront that we will have different location to drop off the car. Next they took 200 AUD as a deposit (let’s see if I get this back as in the invoice they are not mentioned, just part of the total). Lastly, we asked if the parking at the airport is at the international terminal and the response was - „you can walk to there, it is very close“. Turns out you need either a bus or a paid train… I am more that motivated to seek my reparations by any legal power! It is not about the money, but about the unprofessional approach and the scamming!

Michel (MISH) 2 years ago

Ridiculous. I have an 11am booking to pick up a car through my insurance company, Budget Direct (don’t get me started on them). I get here and the door is shut and locked and lights are off. A small sign saying someone will be here shortly (no idea what that means.. is that 10 mins? 30? An hour?) Called the direct branch phone number, no answer. Called Europcar customer service and they said to wait 10 mins in case the attendant is out at lunch. Called the other number on the door (the ibis hotel that the Europcar is located in) no answer. Got here at 10:55 to make sure I was on time. It’s now 11:15, I’ve been here for 20 minutes and still no one. Taking time away from my busy work schedule to arrive at a business that clearly doesn’t value its customers’ time. Not happy. Don’t waste your time, take your money somewhere it’s appreciated.