Fitness First Pitt St Platinum

Jason Bourne a month ago

Extremely frustrating experience. I went in person and clearly told a staff member I wanted to cancel my membership during the cooling-off period. Later, a different staff member contacted me and was incredibly pushy and aggressive, interrogating me about my reasons for leaving. Although they eventually processed the cancellation, I was still wrongfully charged nearly $60. I haveemailed them to resolve this, but they are now completely ignoring my messages. Terrible communication and highly unprofessional billing practices.

Emre Çakıcı 2 months ago

My 12-month membership ended on 7 July 2026. The following day, I noticed that my membership had been automatically renewed without my request or consent. As soon as I became aware of this, I sent an email on 8 July requesting that my membership be cancelled. Unfortunately, I have not received any response to my email. Today, 10 July, I visited your Pitt Street club to cancel my membership, and I was informed that I must pay a $41 cancellation fee. I do not believe this is a fair outcome. I never intended to renew my membership, and I contacted you immediately after discovering the automatic renewal. I have not used the gym since the renewal, so I do not believe it is reasonable to charge me for a service I neither requested nor used. I kindly ask you to cancel my membership and reconsider the $41 cancellation fee as a gesture of goodwill. If you still insist that I must pay the $41 fee, I will do so. However, I will also leave my review online to reflect my experience with the automatic renewal process and the lack of response to my cancellation request. I hope we can resolve this matter fairly and amicably. Thank you for your time.

Kala K 2 months ago

A big shout out to Meri my Barre class trainer @ FF Pitt St. One of the few Barre classes around & one of the best due to Meri’s passion & joyful approach to each class. She’s a gorgeous soul with enormous talent, making every session a true pleasure to attend. She welcomes everyone with the same enthusiasm & energy & always makes time to ensure everyone is exercising safely & getting the most out of her routines. A true gem of a trainer! Thank you beautiful Meri! ☀️ 🧡

Charlotte W 4 months ago

Great gym with such a friendly atmosphere! Leah the manager is always so welcoming, helpful and professional. You can really tell she cares about the members and the gym overall. Highly recommend!

C 8 months ago

Came in for a day visit but staff wanted to charge us extra because he said there’s a pool. Dirty gym as what others have mentioned, which explains the low rating. Staff on 28 December 2025 noon was rude and couldn’t converse in English well, making it hard for us to understand. Do not recommend.