Hotel Woolstore 1888, Sydney - Handwritten Collection

Jarah Sharp 2 months ago

Stayed at the wool store last month to celebrate my birthday and was super impressed. They went out of their way to create a personalised hand written card & lovely message on the mirror. Room was spacious & had everything you need for a short stay. The design of the rooms & lobby was very unique and cool and a great way to repurpose a historical building. Ala carte breakky every morning was amazing really enjoyed the chilli scramble & Sheppard's breaky. Location was convenient right next to a tram station taking you into central or it's a nice walk in if the weather is nice. Reception staff were super friendly & helpful and the housekeeping team were polite every morning in the corridors. The room windows could do with an exterior clean is the only room of improvement I could suggest & a gym or pool access would be great too. Overall loved it here & wish we stayed longer cheers jarah

Mar Knox 4 months ago

Could not have been happier with our three night stay recently at the old Woolstores. It is easy to get around from here.... Light Rail Transit gives easy access from the Airport, and you can easily also walk up to the ferry terminal to go via the iconic waterway into Circular Quay. The staff were just wonderful. It was a birthday stay for me, and the manager and staff when we checked in made sure everything was extra special for my birthday stay! Our booking included breakfast in the morning, and the options (all a la carte) were just great. Coffee was also fab. In the evenings, the space converts into a spanish tapas bar and we enjoyed that one night, as well. Seemed very authentic! I felt like I was back in Madrid. We will definitely be back when we are next in Sydney. Do yourself a favour and book this great establishment.

Irvin Tang Edited 6 months ago

The hotel décor is unique and the property is situated in a convenient location. Unfortunately, the level of service was far below what one would reasonably expect from a five-star hotel. During my stay, there were no on-site housekeeping staff available. On the third night of my stay (Sunday), I requested my room to be made up at approximately 3pm but was informed this was not possible as housekeeping had already finished for the day. As I had placed the “Do Not Disturb” sign during the first two nights, my room ended up not being serviced at all for the entirety of my three-night stay. At no point was this communicated to me nor was there any attempt to check whether I required housekeeping services, which reflects a concerning lack of communication and attention to guest care. The hotel also appeared significantly understaffed on Sunday, with only two staff members available to manage the front desk, lobby bar, and in-room requests. I attempted to contact reception twice via the hotline with no answer and ultimately had to go down to the main lobby personally to request assistance with in-room amenities. In addition, there is no microwave available anywhere in the hotel — not