IMAX Sydney

Gordon Guo a month ago

The cinema itself is great, and we’ve enjoyed coming here many times. Unfortunately, the customer service is terrible. My young child urgently needed to use the toilet, but the staff were unwilling to help and showed a very bad attitude. I’ve never experienced such a lack of empathy in Australia, especially towards a child. Very disappointing. A little kindness would have made all the difference.

Johnny Au 3 months ago

Saw The Mandalorian and Grogu at IMAX Sydney on a Sunday night. It was a very enjoyable experience. The venue, bar and cinema were very clean and well kept. We enjoyed sitting in the bar area before the movie. Our recliner was very comfortable. The picture was sharp and big. Sound was spacious and dialogue was clear. We loved how attentive and nice the staff were. There’s only one place to see big blockbuster movies in Sydney and that’s at IMAX.

Skywalker 5 months ago

Watched PHM today. Make sure to always book seats in last 4 rows for best experience as the close you are, the higher you have to raise your neck to see the entire screen.

Ems 6 months ago

First time visiting Imax Sydney in a very long time and it did not disappoint! The seats were comfortable, screen huge obviously and the sound was magic! The popcorn tasted great. The bar looked really nice for a pre movie drink. Highly recommend 👌

Raechelle Rosvall 6 months ago

Terrible customer service. Told me all mobile phone use in the cinema was banned and I had to put my phone away when 2.5hes into a 3 hr movie. No signs saying no mobile phone use. I have a privacy screen, my light was totally dimmed as low as it can go and I used dark mode on my phone. I was sending a simple text. My phone was totally on silent and there was no one sitting around us that I could have disturbed. I spoke to management after who said mobile phone use is banned, I asked where is the sign telling me - not a single sign, just buried in the terms and conditions on the wall so high you can’t read them at all. I took a photo, zoomed in so much and come to find out mobile phone use is not banned, they ask for discretion to be used to not disturb others - literally exactly what I was doing. Staff and management there don’t even know their own policy. Based on that and now reading all of the other shocking reviews, if you’re looking for a cinema, this is definitely not the one to chose if you want to enjoy watching the movie… the only distraction was their staff creating one 🤷🏻‍♀️ I hate leaving negative reviews but this was actually the worst. These are the impossible rules