The Langham, Sydney

Andrew Walker 3 months ago

My wife and I returned to our 'Home away from home' in Sydney, for 2 nights in April. This year, we were celebrating both of our birthdays. We go every year and we just love the feeling that we get there, the amazing staff and the delightful food offerings. This time, I booked a dinner at The James Restaurant for our first night and it was amazing. We celebrated a milestone birthday for my wife. We met up with our friend, Steve in the Observatory Bar on our second night, to have dinner and drinks. He and Edward always make our dinners a highlight and a meal there is always fun. We have been to many hotels around the world on our birthdays and anniversaries, but when we are in Sydney, we stay at the Langham. Some hotels are more generous, offering bottles of wine, various cakes, chocolates, etc. The Langham Sydney gave us their usual macarons for two and two bottles of Italian mineral water. After over 10 stays at this hotel, I think they could do much better for returning customers. This time we booked a Deluxe King Harbour room which is one of the nicest rooms available. The king bed is comfortably firm and it is easy to sleep well. The room coffee and tea is okay, but on arrival

Joon Lee 3 months ago

Top tier hotel that lived up to its expectation. My wife and I stayed for a week to celebrate our babymoon. We chose this specific hotel for the large sized room and we also wanted to stay somewhere where we would be well taken care of. We arrived early into Sydney. Despite arriving early to the hotel, the staff were very accommodating and the concierge team offered to hold onto our luggage and contact us as soon as the room was ready. Throughout our stay, the staff were all very pleasant and professional. Every staff member in the hotel that we came across greeted us with a smile and a hello. Little things like this makes what could be a regular hotel stay special. The rooms and other facilities were all very clean and polished. Turn down service was exceptional. When we first entered the room, the team surprised with a small sweet-filled bucket and a letter congratulating our babymoon which was a lovely touch. The location could feel a bit far from central areas if you are not into walking. But it definitely is handy, particularly if you enjoy running daily. It's a short staircase away to Barangaroo and only a 10-minute walk to Circular Quay. The nearest train station is als

LEGO for EGO 3 months ago

Absolutely terrible service — or rather, a complete lack of service from both the room service team and the hotel staff in general. Nobody seems interested in solving problems or trying to improve unpleasant situations caused by the hotel. It honestly feels like they simply do not care about their guests at all. On our first evening, we ordered Coca-Cola to the room. It was never delivered. The next day, we returned to the hotel extremely hungry and called room service. We were told the food would take around 30 minutes, which was completely fine with us. After 30 minutes, nothing arrived. We tried calling room service again — nobody answered. We called reception — nobody answered there either. Another 15 minutes passed. Still no food. We kept calling over and over again, and nobody picked up. Finally, after the fifth or sixth attempt, someone answered and told us they were “very busy” and that we needed to wait another 10 minutes. In the end, the food arrived more than 1 hour and 15 minutes later. And after all that waiting, they even brought the wrong order. We ordered a Caesar salad with chicken, but received one without chicken. After waiting so long for this food, we still

Cara c 5 months ago

Been coming here for the last 5 years for our anniversary because of great service and genuine care. Unfortunately this we were disappointed. I’m not sure if management has changed, but they made us feel like just another booking. Nothing special to remember us, placed us in an incorrect room with some awful Neighbours next door telling us to be quiet at 630pm and banging on the wall (we were speaking at a normal volume), robe with a hole in it for my son (and I had to ask for the robe- usually they provide it). We had to move rooms late in the evening and I had a funeral to attend the next day. New room had no robes in it at all. My son usually has some toiletries provided- this year there was nothing. Even small things like the soap dispenser having no soap in it, or room service taking over 20 mins to bring up a straw to our room (and we had to prompt them again) after I explained my young child really needs it to have milk in the morning. We use to come here because the service was impeccable. This year, I feel we paid full price for quite average service. Also, we have sent you a review about a week ago and there has been no follow up. At checkout, nobody asked how was you