Virgin Active Pitt Street (MidCity Centre)

Nicolas Bennun 2 months ago

I’ve been a member of Virgin Active Pitt Street for almost three years, and I can honestly say that the club is currently being managed worse than at any point since I joined. What is most concerning is not a single maintenance issue or one-off closure—it’s the constant pattern of members paying premium prices while being repeatedly denied access to the facilities and amenities included in their membership. The pool, spa and sauna area has become a perfect example. Last Saturday, the entire area was closed for the day because the club was understaffed. Today, the area was closed again well before the advertised closing time. The spa has also been unavailable for extended periods over the past six months due to renovations, broken pipes and other maintenance issues. Altogether, I estimate it has been out of service for well over a month during that period. Even when the wellness area is open, staff have increasingly started cleaning and applying slippery chemicals up to 45 minutes before closing, despite the area officially remaining open to members. Guests are effectively being pushed out early because management has chosen operational convenience over member experience. The gy

C Hill 4 months ago

Signed up recently and was told I would get a free body consultation as part of my sign up but nothing has happened with that since despite contacting a few times. Would like to actually organise this at some point. There’s a good range of equipment depending on what you are training for which is amazing, love the layout of each specific room and there’s enough room across the gym where it doesn’t feel crowded even in somewhat peak hours after work. I would say on some plate loaded machines the weights seem to be really hard to get on and off and doesn’t slide easily which is quite frustrating. I’ve been to other virgin actives around Sydney and their plate loaded machines don’t have this problem. Also, i think they could do with some more smith machines as there is only two in the whole gym. There seems to be people that once they get a Smith machine tend to sit on it for their full workout and aren’t very considerate of others that may want to use it. Classes aren’t my thing but they seem to have a good community feel by the looks of it. Staff are really great too and very approachable. Overall pretty good gym and facilities are great. Few things to highlight but no where is

James 5 months ago

Outstanding club. I was in Sydney for a couple of weeks and had tried to arrange global access through Virgin Active South Africa, but after being told they could assist, I heard nothing further. Thankfully, the team at Virgin Active Pitt Street were superb. They were incredibly welcoming, accommodating, and went out of their way to make every visit easy and enjoyable. The facilities are truly excellent, but the service is what really sets this club apart. Professional, friendly, and genuinely helpful throughout. A fantastic experience from start to finish. Virgin Active South Africa could take a few notes from this team.

mohammad jazayeri 5 months ago

I've recently joined this gym. It has almost all the equipment and machines you need, and the workout area is spacious. The cleanliness is at a good level, especially in the swimming pool, jacuzzi, and sauna. The locker room is spacious, with plenty of showers, and clean towels are always available. The staff are very kind and friendly, which is really important. The music (you can also play your favourite songs), the vibe, and everything else are very enticing.

Gober Gonu 6 months ago

Probably the best gym I’ve ever been to. Large, clean, spacious with lots of modern exercise equipment along with spa and sauna. The changing/shower facilities are good too (maybe change the American sports on the tvs to football/egg chasing/shaft?) and the complimentary towels are a great touch. Special mention to Jorge Camus who trained my wife and I and, in only 6 months and despite us only training once a week, helped me put on 2kg of muscle, lose fat and look and feel a lot stronger. We will miss your motivation and friendly, positive vibe and that smile when you see us exhausted. 💪 Diolch & pob lwc!