Angus & Coote Blacktown

Jonathen Rose 2 years ago

I bought a $250 gold chain here on a Friday and the item had come apart the following Monday. I called to ask what they’d do to redress the issue and without missing a beat the person on the phone said “it’s your fault, you buy another one”. So, if that’s the sort of guarantee of quality you want, Angus & Coote is where to go.

Benjamyn Pritchard 2 years ago

Entered the store at 5pm today 13th November and the lady said hello which I replied back Hi. Then she stepped back to work on the computer. I stopped then we both looked at each other and as I was trying to say I wanted to look at Earings she says I said hello. Finding her extremely rude I just started looking myself. Then I decided to ask for male earnings which she then said they aren't there where I was looking which were clearly where the male earings were and said this is our range and got me looking at rings. I've never come across someone so rude before. I've done a couple of reviews before this which have been a while ago and I would say the lady at this store was the worst. Learn customer service skills and learn to be nice to get business cause she lost me to Goldmark who were absolutely brilliant.

Sarah E 5 years ago

Would not recommend buying anything from here. VERY unethical sales especially by Peta, the assistant manager, rudest staff member I have ever had to deal with. Can't give straight answers to anything and gives you a runaround. Very dodgy. She should be ashamed of herself, what was meant to be a happy engagement for my sister is now turning into a very upsetting and stressful time. Been over a month and she still has no ring.

Joey T 7 years ago

Came here after Bevilles across the way offended me by asking to hold my ID before trying on a chain (after having just paid in full for a very expensive item). Walked into Angus & Coote and was amazed at the difference in customer service. Have purchased a few items here since and am always pleased with the excellent service from the staff each visit. They also have a jeweller who can repair jewellery even if it was not purchased here unlike other places.

Nick Dugolas 8 years ago

Peta, was an apsolute amazing person to be served by, her customer service is unmatched and I would highly recommend anyone and everyone to go and give Peta a visit at Angus and Coote blacktown. I’m 100% positive that you will leave, amazed by her service, knowledge, positive attitude, honestly and excellent customer service. Deer manger, please note that Peta has done her job exceptionally well, please do not over look her actions. She is an asset to the company.