APX Parramatta

Dominique Hartley a month ago

I read the reviews on this place after I booked. Was quite freaked out. Especially because I had my kids. But honestly you guys need to chill. This place is decent. Sure a bit outdated but it’s good. The beds are comfy, it’s warm, everything supplied. Just calm down. If you want a 5 star place then go and book a 5 star place but honestly this is comfortable.

Rahman Aditya88 a month ago

Stayed 6 - 12 July 2026 two bedrooms apartment. The property itself was nice, but my experience with the management was very disappointing. On the third day of my stay, the receptionist knocked on my door aggressively and impatiently, asking me to come to reception because of a payment issue. I had already paid through Traveloka, but they claimed the travel agent had not transferred the payment to the hotel. Instead of resolving the issue with their own partnership travel agent (Traveloka), they insisted that I pay the full amount again immediately. The receptionist even told me not to book through the agent next time and to book directly with the hotel. That was an inappropriate response, especially since they choose to partner with these booking platforms and should understand how the payment process works. As a result, I had to pay twice, which caused unnecessary stress and wasted my time. Imagine if I had not had enough money to make the second payment. The hotel showed no empathy and simply shifted the burden to the guest. The bond refund was another disappointment. It was only processed after I repeatedly followed up by email, making me wonder if it would have been proces

Agnita Siska Pramasdyahsari a month ago

The property itself was nice, but my experience with the management was very disappointing. On the second day of my stay, staff knocked on my door quite aggressively and told my husband to come to reception because of a payment issue. We had already paid through Traveloka, but they said the travel agent had not transferred the money to the hotel. Instead of resolving the issue with the travel agent, they insisted that We pay again immediately. Since we were staying for a week, we had no choice but to pay twice and wait for a refund. The second issue was the bond refund. After checking out, the bond was not returned as promised. My husband had to email and follow up multiple times before they finally started processing it. It felt like nothing would have happened if we hadn't chased them. The property is good, but the way these payment and refund issues were handled was unprofessional and unacceptable.