Castlereagh Street Medical Centre

Eymen Sebsebi 5 months ago

I would like to thank Dr Maha Mikhail for her kindness and professionalism. I visited several doctors before but I felt that no one really listened or understood my pain. Dr Maha was the only doctor who took the time to listen carefully and understand my situation. She was very supportive and helpful. I truly appreciate her care and I highly recommend her.

Keita La 7 months ago

Unfortunately, the reception experience at Castlereagh Street Medical Centre is very poor. If you are not Arabic, the waiting time seems to be excessive , 3 hours or more — even when you have a confirmed booking through the doctor. The doctors themselves are good, but the reception (who is in her 50s) and customer service have seriously damaged the reputation of this medical centre. The lack of professionalism and organisation does not meet Australian standards, and it often feels unwelcoming. Overall, the quality of care from doctors is overshadowed by very bad customer service at the front desk.

ahmad zubair 9 months ago

I'm not satisfied about this place, I book for 2:20 pm. I came at 2:00pm ,Wait until 3:00 pm and no one call me yet, Everyone have responsibility to do something. I left my work. that's the 3rd time they are doing with me.

J 10 months ago

This place is a joke, your doctors start at 9, I book for 9:40. Wait until 10:55 until I just left. They call at 11:15. How can your doctor be that behind after only starting and you say nothing. Don't waste your time coming here.

Teshia Hilbero a year ago

The other reviews about the wait are right—they don't care if you have an appointment. They prioritize walk-ins and have no respect for your time. I had to wait 2 hours for my scheduled appointment. The receptionist didn't even bother to tell us how many people were ahead of me. When I confronted her after an hour, she claimed she told me beforehand, but I know she did not because I wouldn't be this disappointed otherwise. The receptionist also said she couldn't give out an estimated wait time, citing too many reasons. But then, when another patient arrived, she gave them an estimated wait time! So, she only gives out estimates if she likes you? Is that the case? To make matters worse, the receptionist made it seem like it was my fault because I arrived 4 minutes before my scheduled appointment, as if they respect other people's time. Dr. Maha was okay, but the overall experience was frustrating and unprofessional. If I can give a negative star rating or zero star rating, I'll do it. Unfortunately the lowest star is this.