Central station Sydney

skyla jaye 11 months ago

had a really disappointing experience with Greyhound. I booked my ticket online the other night and boarded today, but there was no bus number provided which made it confusing. After one of the stops, the bus drivers changed over and the new staff were extremely rude. We were bombarded about our seats and aggressively demanded to see our tickets, even though we had already shown them earlier. On top of that, we had to load our own luggage, which just added to the poor service. The whole interaction felt unprofessional and unnecessary customers shouldn’t be spoken to like that. I expected a smoother and more respectful service, especially from a major coach line, but this left a really bad impression.

Roxanne Moorfoot a year ago

I wouldn't even give them one star; actually, I'd give them zero. It all started with the storm on Tuesday night as we boarded the bus; most of the seats were wet and had been leaking. Boarded at 5:30, left and headed to the airport to pick up a few more passengers, and the wipers broke down. So we waited for five hours for a mechanic only to be told we weren't going anywhere. So then waited for the replacement bus which took until three o'clock this started at around 7 o'clock mechanic got there before midnight. The replacement coach comes at 3am drives us to Canberra then tells us that we aren't her problem and to ring the customer service centre at 5:45 in the morning I'm autistic and had a massive meltdown over this over 24 hours of travelling for a 12-hour trip greyhound didn't help us out at all with no connecting buses and no way of getting anywhere until 4:30 that evening 😢 Luckily V/line stepped up great service that was Apparently we are meant to be getting a full refund so we should my luggage was broken as well but oh well

Ricardo Sosa a year ago

Never ever take a Greyhound. Go downstairs to Murrays instead. They have an office with seats, real humans and frequent services. Avoid Greyhound at all cost! It's 5:25 and the 5:30 bus isn't here, no staff, no one answering phones.

Nita. Koutrouvelis a year ago

Great customer service, even when I rang & needed to change my seats, Excellent service by the two bus drivers, from Gold Coast to Sydney- even when we got in around one hour earlier in a different area due to roadworks, had a cab booked as couldn’t carry my luggage to hotel Driver waited till the cab came & helped me get into the cab safe & sound Can’t fault them, except less one star due to the seats are a bit uncomfortable, should have a leg rest & maybe they could play a family friendly movie to pass the time away. Going to take a one night break then continue Sydney to Melbourne, Fear of flying - so bus is a good alternative. Thanks - will definitely travel again Nita

Treckfish 3 years ago

...if I could give 0 stars I would. There are no signs, no plans, no bus numbers... NOTHING! Just search the internet and hope that the info "bus bay 6" is still correct. If not for the friendly gentleman in the lost and found from Transport-NSW, we would not have known that we're in the right place. It's dirty, windy, no seats or anything you can sit or at least put your bags on... just put in in the dirt or the puddles on the ground.