HOYTS Chatswood Westfield

Nick Qi a month ago

When I used to live in the area I visited this cinema quite frequently and I had some fond memories of the place. Two decades later I came back twice for the Lux experience. Comparing to Cinema's Gold Class at Macquarie Centre or the CBD it's a bit of a step down: the VIP lounge is smaller and no private bathrooms. My understanding is that there is a lack of real estate for such expansion. The Lux theatres are good, with comfort seating and generous spacing. The visual and audio performance are quite enjoyable. The service is also good.

Shivi's Small World 2 months ago

This is in Chatswood Westfield. I love this cinema, location and amenities. Catch ur next movie 🎥🍿 here...I have seen many here latest being minions monsters!

Iinspired Mantic 3 months ago

I've given 1 star because I accidentally fell asleep during the movie. When I woke up, they had called security on me & said they were also gonna call an ambulance because they reckon they couldn't wake me up. I repeatedly told them I'm fine & apologised for falling asleep, but their attitude towards me was horrible. I even got escorted out of the movies & off level 7 completely by the security guard like I had done something really wrong & all I did was accidentally fall asleep. Which probably wouldn't have happened if they bothered to put the air-conditioning on, it gets really hot & stuffy in there. The ticket & snack prices are insanely overpriced, the seats are comfortable except for that D-box seating because the recliner slowly goes back into an upright position as the chair vibrates & bounces around. The day beds are comfortable too, but they're way too close too the screen. The lift doesn't always work to the 7th floor & the bathrooms are always feral, there's a strong smell of urine near the claw machine games which took my money & didn't work last time I tried it. The Hoyts loyalty program is also a major rip off.

S T 3 months ago

I was recently in a showing of Obsession that is rated MA and was attended by children unaccompanied, is the cinema deciding to not be accountable about who is viewing what in their screenings? I also attended a screening of Backrooms which is rated M and so the cinema was full of children who decided to turn the screening into a zoo. I understand the cinema can't police the poor behaviour of children but the whole watching experience was ruined by incessant chatter, kids playing with the chair mechanisms and screaming out. Maybe hiring some security would alleviate this?

Amanda McMahon 3 months ago

We arrived at the cinemas at an extremely quiet time. There were three staff available and a group of three in front of us trying to pay for a “family” ticket separately. We waited 7 minutes to buy water before giving up and going into the cinema. I even asked whether one of the other staff could assist us just to buy water to be told “no sorry you’ll just have to wait” as he continued twiddling his fingers. Unbelievably poor customer service……