Sydney Water

Utilities & Telecom in Parramatta, New South Wales

3.0 (49)

Category	Utilities & Telecom
Address	1 Smith St, Parramatta NSW 2150
Area	Parramatta, New South Wales
Phone	13 20 92
Website	sydneywater.com.au ↗
Google rating	3.0 (49)

Opening hours

Thursday	8 am–5:30 pm
Friday	8 am–5:30 pm

About Sydney Water

Sydney Water supplies water, wastewater, recycled water and some stormwater services to more than five million people in Sydney, the Illawarra and the Blue Mountains.

Located at 1 Smith St, Parramatta NSW 2150, Sydney Water operates as an utility serving Parramatta in New South Wales. This page gathers the practical details people usually look for before visiting: where it is, how to reach it, when it opens and how customers rate it.

For public services in New South Wales, confirm which office handles your matter and what to bring before you travel. Places of worship welcome visitors outside service times. Stations, ports and airports post timetables on site and online, and it is wise to allow extra time during holidays.

The business lists hours on 2 days of the week. The most common schedule is 8 am–5:30 pm. As with most places, expect changes around public holidays; the phone number below is the fastest way to confirm. The listed phone number is 13 20 92. Many businesses also reply to text messages on the same number if it is a mobile. Its website is sydneywater.com.au, where you may find menus, price lists or booking options.

Its Google rating stands at 3.0 out of 5 from 49 reviews, which is below average for the category; consider the recent reviews carefully before visiting.

Parramatta is in New South Wales, on Australia's east coast, where summers are warm and humid, winters are mild and businesses keep to standard hours year-round with the usual public-holiday changes. Australian addresses list the street number, suburb, state abbreviation and postcode, and Parramatta follows the same pattern; a number like 2/411 means unit 2 at number 411. The map link on this page shows the exact spot.

See the other utilities & telecom in Parramatta listed below to compare ratings, hours and locations before you decide. If you own or manage Sydney Water, you can claim this listing to correct details, add photos and a description, and receive a verified badge. Everyone else can help by leaving an honest review on Google after a visit.

Is this your business? Claim this listing to update details, add photos and get a verified badge. Want more customers? Feature it at the top of utilities & telecom in Parramatta.

Latest Google reviews

The 5 most recent reviews shown on Google Maps. Reviews belong to their authors; read all of them on Google.

Ruby 2 months ago

Poor service. It's not fair to charge the full price when you can't provide water to my house. I had to spend my own money to buy water. Very disappointing.

James Pickles 4 months ago

Sydney water customer service is a joke. You send them an email they say they will investigate it. A week later they say too busy to reply to your email please call them. You call them you get a recording saying please email customer services. An eternal loop. Just sack the head of customer services. Reboot

Melinda Galetti 8 months ago

Thank you so much for the team who repaired and cleaned up my yard after the neighbour's sewer blocked. All fixed day after I lodged the job. I'm so grateful. Please pass my thanks onto the team who handled it in 2147.

Alexander Lim 10 months ago

I contacted WaterFix to fix a leaking recycled water tap connected to my garden irrigation system. Instead of solving the problem, Sydney Water made it worse. Their contractor replaced my existing tap with a mandatory purple recycled water tap, as required by their policy — but this tap is incompatible with most irrigation systems. Now I have to use an extra connector that leaks badly and occasionally disconnects under pressure, wasting water everywhere. When I raised the issue, Sydney Water said they were just following policy and considered it my problem, even though the issue only started after their intervention. The second contractor they sent also couldn’t help because they were bound by the same rule. In short, a simple leak repair turned into a bigger problem, and Sydney Water refuses to take accountability for a flawed policy that creates more waste instead of fixing it.

Michael X Edited a year ago

Google search shows "Sydney Water is a statutory state-owned corporation. It is 100% owned by the people of New South Wales. " Sadly it is not, it's full of "bureaucratic" & "arrogance" staffs don't care people of NSW with poor service. Not like electricity or gas, you can not choose other service providers so Sydney Water does NOT care you. 18/8/2025: Another leaking issue We followed up with Sydney Water about another bad leak that’s been going on for over 3 months. They told us it’s from a strata property, which is fine, but they refused to give us the strata management company’s details for that building… this isn’t personal privacy. Then we asked if the lady could call the strata management company to remind them the leak hasn’t been fixed and is getting worse, and she told us it’s not their job. So with a bad leak going on for months, Sydney Water refused to give us the strata contact and also refused to contact the strata company themselves—even though they know there’s been a bad leak for months? This is Sydney Water, a company asking everyone to save water, but they refuse to make a call when they know there’s a bad leak wasting a huge amount of fresh water—just because i

All reviews on Google ↗

Frequently asked questions

Where is Sydney Water located?

Sydney Water is at 1 Smith St, Parramatta NSW 2150, in Parramatta, New South Wales. Use the “Open in Google Maps” button on this page for directions.

What kind of business is Sydney Water?

Sydney Water is listed as an utility.

What are the opening hours of Sydney Water?

Published hours are Thursday: 8 am–5:30 pm; Friday: 8 am–5:30 pm. Hours can change on public holidays, so call before a special trip.

What is the phone number of Sydney Water?

You can call Sydney Water on 13 20 92.

How is Sydney Water rated on Google?

Sydney Water has a Google rating of 3.0 out of 5 from 49 reviews.

Does Sydney Water have a website?

Yes, the website of Sydney Water is sydneywater.com.au (linked on this page).

Are there other utilities & telecom near Sydney Water?

Yes. Parramatta also has Endeavour Energy, West Parramatta Zone Substation among others; see the full list of utilities & telecom in Parramatta at the bottom of this page.