Fortune World Tour

sahil kumar 2 years ago

They nice only when you book with them. After that they don’t care. Especially Harpreet their sales consultant. I have booked flight through him. I told him strictly that please do vegetarian meals in my flights. Me and my kids haven’t eaten anything in flights luckily we eaten and and some cup noodles in bags. Not only that my flight got canceled rang Singapore airlines they said there is no flight till next 20 days to go back. They said chcek with your travel agent we can’t do anything. Harpreet said he can’t do anything it’s flights issue. Anyway I told him apply for refund if they can’t allocate me flight for next 20 days. I paid $2000 one way flight back to Australia. I first he said they takes six months to refund it. Now it’s beeen more then a year I haven’t got single dollar May be airlines given them but he didn’t have me single penny. Dodgy people won’t recommend them

Gaurav Gupta 4 years ago

I had a very bad experience with the company which promotes as the best customer service experience. I have been provided incorrect advise about my tickets. Further with number of attempts to contact directly and through the external agencies i have no luck with the response from the management. The mark of a good customer service is not when things are going right, but when a customer is in need of help and company stands up with the customer, not abandon them.

kartik saini Edited 4 years ago

Never book tickets from this agency. I faced lot of challenges when my flight got canceled. The airline was happy to refund my money but these crooks told me that the airline is refusing the refund. After fighting for 2 years I got my money back but they have deducted half of the amount and refuse to share any details stating that data is confidential. However the airline told me that they have refunded the complete amount.

Ronak Mistry 5 years ago

⛔️Beware⛔️ Absolutely pathetic service. Taking the dispute further. Looking for professional advice. Keep canceling their flights just they call it RESCHEDULED. Gave them second chance aswell - but atom answering my phone call for refund my deposits . They put us in situation to extend our visa and now they asking for full payment in hours or I have to forget my deposit. Dear Fortune world tour, Again, we are in circle, your communications are not accurate about the situation- I am sure you have all email correspondence , the flight you promised us did not fly - got canceled. You call it Reschedule (which is I am still counting how many times - setting multiple dates on calendar). At times I was happy to fly with booked date but cancellation occur from our end. Given option was not suitable so I am asking my money back. Moreover, suddenly you are giving me few hours notice period to make full payment or deposit will be forfeited is also unacceptable. You are making your rules T&C with holding my money. None of your advertising or T&C was supplied to me at the time of booking saying booking money will not be refunded and forfeited in few hours. I kept business open as-well from

Pankaj Jadhav 6 years ago

Excellent Customer Service and its been almost 3 years I am booking my tickets with this agency. They are very helpful in all the aspects. Irrespective of multiple date chnage or requests they listen to you with Patience. Customer satisfaction is the key...Special thanks to Harshita.