NAB Branch - Parramatta

Jason Lee 4 weeks ago

Went here on Saturday morning the website says they are open on saturdays and it also says they open on google maps. Surprise!! No one was there waited half an hour just in case maybe it was opening late but no one came and it was closed. Is it really that difficult as a national bank to just update your website and google maps how ridiculous is this!! At the very least, why dont you put a sign up that it says closed then the website is misleading and google maps opening hours is false! If you are committing fraud on your opening hours, how can we trust you as a bank to manage financials. It is 2026 and one of the four biggest banks cannot even update their website, google maps or even at the very least just put up a closed on Saturday sign. UPDATE YOUR INFO U R A NATIONAL BANK IT JUST SHOULDNT BE THAT DIFFICULT!!

Siva Priya a month ago

I had a wonderful experience opening my son’s first teen account with NAB, thanks to Safa. She was incredibly kind, patient, and helpful throughout the entire process. She took the time to explain everything clearly, guided us through each step, and also shared useful advice about future banking options and how the account can grow with him. She made what could have been a confusing process feel easy and welcoming. Thank you, Safa, for your outstanding customer service and support!

Mahdi Ali 5 months ago

Today I encountered a problem at this bank and no one could help me. Their response was that they couldn't do anything for me and they made the matter very complicated. But after a long wait of two hours, an employee who was in charge came to me and she was cooperative and understanding of my situation. Her name was Safa Sbeit the Assistant Branch Manager,and she said, "Wait for me a few minutes and I will solve the problem." And indeed she did so and I am very grateful to her because she did her job perfectly, kindly and competently. Thank you again, and I’ll give 4 stars just for Safa.

The Griffins a year ago

Drove for 40 mins since NAB website showed it was open Saturday between 9.30am - 1.30pm. Only to be so disappointed that they weren't open and don't open Saturday. NAB by far is the worst bank in Australia. If you want to choose a good and reliable bank go to Commonwealth Bank there is a reason why they're the most reliable, honest and easiest bank to deal with. NAB don't deserve even a 1 star review.

Joe Baker Edited 3 years ago

Bank has serious problems with staffing levels. Bank is often closed for extended periods of time due to staffing shortages meaning you cannot do over the counter deposits etc Bank was closed for an extended period over the new year period (close to 20 business days) meaning you would have to go to Level 5 Westfield or the post office (which had extensive queues itself) Bank has also been closed for an extended period over Easter again meaning you would have to go to the branch in Westfield, not a convenient option for those working in the Parramatta CBD. Update 29.4.2022 - Bank has been closed all week even though signs posted advised that it would reopen on 26.4.2022. Have tried calling the number I had been provided by staff but it rings out and goes to voicemail. Update 4.5.2022 - Bank closed again. Update 6.7.2022 - Bank was open for about 3 weeks but it's now closed again all this week for cash transactions. There are still staff in the branch doing other types of tasks/operations, what is the point in having a bank there yet it does not accept over the counter transactions. Update 20.7.2022 - Closed again.... oh it was also Closed last Wednesday 13.7.2022 Update 8.2.20