Secure Parking - 12 Help Street, Chatswood Chatwood Car Park

Brian a month ago

No lift access to carpark at 6pm..have to walk down the car park ramp which is dangerous..not parking here again..

Meher Ayyagari 3 years ago

The card tap at the exit won't work and it wont recognise the entry, had to wait for the customer service and this frustrates the cars lined behind. need to fix this asap.

Chanel à la mode 5 years ago

Unfortunately you can’t give zero stars. We came and parked at 6pm and left at 7:15 pm on a Saturday. You need to use your debit or credit card to enter. The sign said $10 flat rate on weekends which seemed a little bit expensive but probably okay so I entered. After dinner finished at 7:15 pm we left and used our debit card the same debit card we used to enter to exit. Two hour shock and horror a bill of $60 came up asking us would we like a receipt or no receipt. . I called the helpline and waited on the phone for about 25 minutes and finally spoke to a call Centre. The representative was reasonably helpful and said that because I left after 7 pm I would be charged the overnight rate. He upon listening to my explanation agreed to charge me the $10 rate and had me enter my credit card details over the phone after I did this the phone hung up and I was still stuck at the gate. After about another five minutes the gate suddenly opened. It appears I have only been charged the $10 but I am checking my bank statements to see that I have also not been charged the $60. My opinion would be that the $10 rate was misleading and deceptive advertising and I will be registered regi

Carrie Kim 6 years ago

1 star is even not worth for them. I paid weekend all day rate since I know how Chatswood can be super busy. Door was down but with pre-booking code we could get in and parked. After shopping, we came back, still door was down but no one was responding. And all other entrance was closed. We had to press the Help button at least 10 times to get someone on hold then they said someone’s on the way. No one turned up for half an hour so we have to just reply on pressing help button. (Emergency call number they posted there I was on hold with them also for over half an hour). We waited there an hour with 2 other groups who parked there as well. If you are not intent to operate over the weekend, just simply block online booking or prebooking. This is absolutely pathetic service and we will not return here again and will tell everyone we know not to use this rubbish place.

Lady Yunalesca 6 years ago

Unreliable... opens and closes at different hours to what’s advertised and the boom gate and ticket booth outside are constantly “not working” (multiple and separate occasions) — don’t expect to get in for free though or get any sort compensation if something goes wrong though; instead, - You’ll call a 1300-number and speak to someone with a thick, superficial “American” accent from the Philippines - Waste a lot of time - Be late to work, appointments etc. - Continuously get put on hold whilst they “fix” the issue which doesn’t end up happening…