Sofitel Sydney Darling Harbour

maria paz Rios a month ago

Our stay was truly unforgettable. The team went above and beyond to make our experience so special. They kindly helped us with a room upgrade and surprised us with champagne and delicious pastries. What made the night even more memorable was that my partner proposed to me, so this hotel will always have a very special place in our hearts. The service was exceptional, everyone was warm, attentive, and genuinely cared about making our stay perfect. We couldn’t have asked for a better place to celebrate such an important moment in our lives. I recommend this hotel a thousand times over and can’t wait to come back. Thank you for making our engagement so magical!

Lee Layos 2 months ago

I would like to thank Sofitel Darling Harbour for such a sweet surprise during our stay. My husband, baby, and I celebrated my 40th birthday at the hotel, and we had a fantastic experience from start to finish. All of the staff were incredibly kind and welcoming, and the food was excellent. As we were checking out, one of the staff members gave our little one a kangaroo plush toy, which was such a thoughtful gesture. I regret not asking for his name, but I am truly grateful to him. Sofitel is doing an amazing job in choosing the right people to represent their brand. The outstanding service and genuine hospitality made our celebration even more special. The only thing we didn’t enjoy was that the pool wasn’t heated, so unfortunately we weren’t able to go for a swim. It wasn’t a deal-breaker at all and certainly didn’t take away from our wonderful stay. I was just hoping the pool could be heated so that kids and families can enjoy swimming even during the colder months. We will definitely be back and will happily recommend Sofitel Darling Harbour to our family and friends. Thank you again for making my 40th birthday so memorable!

HYEJI SHIN 3 months ago

We stayed here to celebrate my parents' first trip to Australia and a special birthday occasion. The highlight of our stay was being able to watch the Vivid Sydney fireworks from our room. It was a wonderful experience and a memory that my parents will cherish for a long time. The doormen and porters were also very friendly, professional, and welcoming. However, there were several disappointing aspects. Before our arrival, I was told that a birthday request could be arranged, but there was no follow-up during our stay, and we never received any update despite asking staff. Better communication between staff regarding guest requests would be greatly appreciated. I was also disappointed by the attitude of one staff member, who appeared noticeably warmer and more attentive toward white guests than toward us. As a five-star hotel, I believe all guests should receive the same level of hospitality and service. In addition, the Wi-Fi connection was unreliable and kept disconnecting throughout our stay, which was quite inconvenient. I understand the hotel was extremely busy during Vivid Sydney, but given the reputation and price of a five-star hotel, I expected a higher and more consi

Kristie Rooney 3 months ago

Stayed at Sofitel Sydney Darling Harbour recently and while it definitely isn’t cheap, the experience feels premium from the second you arrive. It honestly reminded me of the level of service you used to experience at Crown Melbourne before it went downhill. The porter greeted us as soon as we walked in and reception staff were fantastic, even welcoming me as an Accor member and reminding me that as a Silver member I received a complimentary welcome drink which was a really nice touch. The room itself was modern, comfortable and had absolutely amazing views. Everything you’d expect was there and the overall feel of the hotel was luxurious without feeling pretentious. The only real negative was the Wi-Fi which was honestly shocking. We couldn’t reliably cast to the TV and struggled using it in general which was surprising for a hotel at this level. One thing I loved was when we headed out at night for a nearby concert, the staff at the outside desk were actually playing music from the band we were going to see. Such a small detail but it made the atmosphere really fun and memorable. They were also super helpful with directions and local advice. It was a shame we had to leave early b