Specialist Clinic

Jandy Van 6 months ago

This is the absolute worst experience I’ve ever had with a medical practice. It seems there’s a dreadful lack of communication and some of the receptionist can be extremely rude and abrupt, talking over the top of you. I had so much hassle over the past 3 weeks trying to find out where my referrals were. Dr Martin told me he would send the referrals for my 3 brain scans himself and book me in to see a neurosurgeon, he gave me a phone number to chase it up if I didn’t hear back from them about appointment dates so 1 week later I called the number, they had no referral for me at the imaging practice so I called the specialist rooms and the receptionist said she couldn’t find any details but would see Dr Martin later in the week and get back to me. 1 week later I called back, got another receptionist who was quite rude, said there was no record of me calling the previous week but that she would see Dr Martin later in the week and get back to me. I asked her if she could give me some sort of timeframe so I could follow up with the imaging place but she rudely said NO she will just get back to me when she can. She did, however, give me the name of the neurosurgeon, when I asked for the

Alicat 11 months ago

The young receptionist at blacktown is EXTREMELY RUDE to everyone. How does she keep her job speaking to people the way she does?

Shane a year ago

Seems to be issues in billing and medicare. Our disabled son had a neuro appointment and paid $350 out of pocket from his $460.00 pension.. At the time of visit there seemed to be a billing issue over change of doctors working at different practices. We were using this visit to explain to our son the way the rebate system worked. As of yet the appointment and payment has not showed up on medicare . We phoned medicare and there were no records of his appointment. At the time of the appointment I assume a receptionist was in training as there were some back and forth between the staff. On reflection I should of used a different appointment to try explain how medicare rebates worked ( this was to try give him an understanding of the processes of medicare ) for when we are not around to do his appointments for him. Seeing the doctor and the doctor was a fadt easy process .just the end made the visit a little disappointing. Still no resolution with the appointment showing up on the medicare website.

Dave Mac 3 years ago