NTI | Sydney

Patrick Silva Edited 7 months ago

Crashed into by a truck while my car was in a designated parking spot. Truck driver made a mistake let me take his license. NTI has never reached out to me. Update. It took about a month to have a response from NTI and Lynette has since spoken to me. My case is still unresolved but they have started correspondence. Looking forward to updating shortly with a positive experience.

Abdul K a year ago

This is without a doubt the most unprofessional and dishonest insurance company I’ve ever encountered. I wasn’t even their customer — I was the third party in a claim where their insured driver was clearly at fault — and yet I was treated like I was the problem from start to finish. The driver hit me, failed to signal, and breached multiple road rules. I provided clear evidence including statements, photos, and even a witness who was in my vehicle. Despite all this, the insurance company dragged the process out, ignored key facts, and made every excuse possible to avoid taking responsibility. They dismissed my witness because they were “not independent,” yet they blindly accepted whatever their own client said without any proof. There was no proper investigation, no fairness, and no sense of urgency. It’s obvious they’re just protecting their own, even when they’re in the wrong. As a third party, I felt completely powerless and unheard. Their delays and denial tactics are clearly designed to frustrate people into giving up. This kind of behavior is exactly what gives insurance companies a bad name. If this is how they treat people who are harmed by their customers, I can only i

A Man & His Cave Support Team a year ago

Blown away by the way our cases and interactions have been handled by the Parcel Protect team so far. A major shout out to both Kayla and Dash as all cases were processed with a notable level of efficiency and professionalism. We would reccomend this service to any other business and look forward to our future moving forward. A Man & His Cave customer service/operations team.

luke barber 2 years ago

Pathetic company they are not a insurance company. They are happy to take your money and hand it to the other party they won't fight for you and they don't care. I am still waiting for a official complaint form. I am changing companies andnwont be back I have been burnt 4 times. They won't give you a hire vehicle as promised and blow you off there if you offer to pay for it then you can have one. If you aren't at fault you will be and if you are at fault well you better be happy to just accept ridiculous claims because it will happen. DO NOT USE THEM

Kerry Ramsay 2 years ago

If I could give no stars I would. Lodged a complaint with them last thursday through their Internal Dispute resolution team, promised a call within 24 hours. Nothing... so now Im hold waiting to talk to someone. Had an accident in our truck May 2023, not our fault but made to pay the excess, here it is March 2024 we have no excess back & no resolution about our loss of income... Good work NTI happy to take our money but wont put your big boy pants on to get our claim settled with the other party