The One Skin Lab Chatswood

Steph Polselli 3 months ago

I had the most amazing experience at One Skin La Spa. My hair feels so much healthier, softer, and shinier after my treatment. The team was incredibly welcoming and took the time to understand exactly what my hair needed. The whole experience was relaxing and luxurious and I left feeling refreshed and confident. Highly recommend to anyone looking to give their hair some extra love and care! 🤍

Ryan Frederick Muliawan 4 months ago

very friendly staff and comprehensive analysis, they know what treatment to give the the clients and very transparent about the price and the quality. It is very nice to find a clinic that dont push their products to your face but suits what you need. Summer has been really helpful and friendly! will definitely come back for more treatments

Parisa Akbarian 5 months ago

I rarely leave negative reviews, but this experience was genuinely disappointing. From the moment I walked in, the level of professionalism was far below expectations. The staff seemed disorganised and inattentive, and I did not feel welcomed or valued as a customer. The service itself was rushed and lacked care. For a business that claims to specialise in skin care, I expected a much higher standard in both technique and hygiene. Unfortunately, neither met even basic expectations. On top of that, the pricing was not transparent. Extra charges were added without clear explanation, which felt misleading and unprofessional. Overall, this place does not reflect the quality or trust you would expect from a skincare business. There are far better options available. I would not return and would not recommend it to others.

Teagan Wing 5 months ago

The staff were very friendly and welcoming, and the salon itself felt clean and professional. However, after my skin analysis, the experience quickly turned into a hard sell to upgrade my booked service. The facial itself was good, but nothing particularly amazing or standout. What really impacted my experience was the constant pressure afterwards — I was strongly pushed to sign up for a membership, even after explaining that I live four hours away. There was also a lot of pressure to purchase aftercare products, and I ended up buying something I didn’t feel I actually needed. I have looked up the product and for something I paid $100 for I could of got for $30 Overall, the hard selling took away from what could have been a relaxing experience and left me feeling a bit uncomfortable.

Angela W a year ago

I recently experienced the 80-minute MAC.T Scalp Spa Advance treatment at The One Skin Lab in Chatswood Westfield Level 6, thanks to a birthday gift from my friends. Having tried a head spa before, I wasn’t expecting much—but this was truly next-level! The specialist, Ninda, began by scanning my scalp, revealing oil-blocked follicles. The treatment included deep cleansing, pH balancing, hydration, and oil control, followed by a relaxing massage and hair steam. The results were visibly impressive—my scalp felt refreshed and much healthier after the final scan. Beyond the treatment, snacks, tea, and a beauty station with makeup and styling tools added to the luxurious experience. Ninda was knowledgeable, gentle, and professional, making every moment enjoyable. While the service is expensive, the quality makes it worth the investment. I’d gladly return for another session—especially if there’s a promotion! Service: ⭐⭐⭐⭐⭐ Highly recommended for those seeking top-tier scalp care!