Yorke Educational Centre

Steve Dean 10 months ago

Useless! Good luck trying to get any sort of response from them after you've placed an order. Once you've placed an order, you have no idea if they've actually received it or not. Phone calls and emails go unanswered. It's a wonder they're still in business. Don't give up your day jobs guys - leave it to the professionals that actually care about what they do.

Lolita Jurevica 2 years ago

Will NEVER use them again. Absolutely impossible to get any answer on why it takes nearly a month for the order to arrive (and it is so not here...). The phone is not working/nobody picks up and a recorded voice says that there is no option of leaving a message as their voice mail box is full. Utterly awful and unprofessional service. Will only go to Office Works from now on. At lesst they are friendly and fast, it was such a mistake to choose Yorke.

Binky Radovic 6 years ago

I purchased an e book (year 10 mathematics) in November 2019. Made the purchase as soon as the school book lists were published as we'd had difficulty the year prior with obtaining all our supplies in time. The code for the e book was emailed to me on 4 March 2020. Thays right, 4 months after purchase and 6 weeks after the school year commenced. After having sent several emails requesting a refund, as we had to purchase a mathematics book so my child could commence the school year/curriculum, York will not refund the money. What frauds! Get your school to choose a different provider. These guys are the worst. Couldn't even call them as they don't answer calls nor do they have voicemail as the message bank is full. How they stay in business has me baffled.

Kylie Sultana 9 years ago

Wish I could give them no stars, year after year we have to deal with rude staff, mostly a guy named Paul. One year we were refused a refund because it was out of their two week window. fair enough but they really should state it much clearer on their site and could have been a little friendlier about it. Getting abused is not the way to treat customers when they ask if they can get a refund, particularly when it takes forever to get a hold of them in the first place. Unfortunately the same thing happened for this years books and we made the two week window. We called them at the beginning of November and were told we would have to get a refund by cheque and that they would charge a $10 processing fee!! Guess what, it's now the 4th Jan 2017 and we still haven't received our refund. Called this morning to see what has happened and he said he "missed it" Don't miss our $10 handling fee though right?? Let's see if they still charge us the handling fee after forgetting to give us our money back. They've also taken money for books that are apparently not available until March and one they claim was sent but we haven't received. We weren't told about either of these. Dodgy buggers, if I

J Rowland 12 years ago

Never deal with Yorke Educational Centre, I have never in all my dealings with online shopping been treated, spoken to and totally disregarded as a customer. They would not return my telephone calls, nor four emails over a month period, pathetic, this all to find out the status of my online order, one book only! They do not care about you the customer! How they are still in business is beyond me, whatever you do please do not purchase anything from them! Paula the Manager, well she certainly needs training on manners, management and customer service and how to fix problems. Avoid this book supplier at all costs!